General Terms and Conditions

Status: 09/10/2024

These terms and conditions apply to contracts for the rental of hotel rooms for accommodation, as well as all other services and deliveries provided by the hotel to the customer.
The subletting or further rental of the rooms provided as well as their use for other accommodation purposes require the prior written consent of the hotel.
Customer's terms and conditions only apply if they have been agreed upon in advance.

General Note

Conclusion of contract, contracting parties, liability; limitation period

The contract is concluded by the hotel's acceptance of the customer's application. After booking, the guest receives a booking confirmation with a request for a deposit of 30% of the travel price; upon receipt of this, the booking is binding.
The contracting parties are the hotel and the customer. If a third party has booked for the customer, they are jointly and severally liable to the hotel together with the customer for all obligations arising from the hotel accommodation contract, provided the hotel has a corresponding declaration from the third party.
The hotel is liable for its obligations under the contract. In non-typical performance areas, liability is limited to intent and gross negligence of the hotel.
The limitation period for all claims of the customer is 6 months.
This limitation of liability and short limitation period also apply in favor of the hotel in the event of breach of obligations during contract initiation and positive breach of contract.

Service, prices, payment, set-off

The hotel is obliged to keep the rooms booked by the customer available and to provide the agreed services.
The customer is obliged to pay the prices applicable or agreed upon for the room rental and the additional services used by him. This also applies to services and expenses of the hotel to third parties caused by the customer.
The agreed prices include the respective statutory value-added tax. If the period between conclusion of the contract and contract fulfillment exceeds 4 months and the price generally charged by the hotel for such services increases, the hotel may reasonably increase the contractually agreed price, but by no more than 10%.
Prices may also be changed by the hotel if the customer subsequently wishes to change the number of booked rooms, the hotel's services, or the length of stay of the guests and the hotel agrees. Invoices from the hotel without a due date are payable upon departure, but no later than within 10 days of receipt of the invoice without deduction.
The hotel is entitled to make accrued claims due at any time and to demand immediate payment. In case of default in payment, the hotel is entitled to charge interest at a rate of 5% above the respective discount rate of the German Bundesbank. The customer is free to prove a lower damage, the hotel a higher damage.
The hotel is entitled to demand a reasonable advance payment or security deposit at the conclusion of the contract or thereafter, taking into account the legal provisions for package tours. The amount of the advance payment and the payment dates can be agreed in writing in the contract.
The customer may only offset or reduce with an undisputed or legally binding claim against a claim of the hotel.
We are bound to the offer made to you for 14 days, but interim allocation of the offer is not excluded.

Customer withdrawal (cancellation, rescission)

A withdrawal by the customer from the contract concluded with the hotel requires written form by registered mail. If this does not happen, the agreed price from the contract must still be paid even if the customer does not use contractual services. This does not apply in cases of delay in performance by the hotel or impossibility of performance for which the hotel is responsible.
The customer can withdraw from the contract up to 89 days before the start of the trip without triggering payment or compensation claims by the hotel; the deposit will be refunded minus a processing fee of €50. After 89 days, the deposit is forfeited. If the stay is canceled less than 30 days before arrival, 80% of the travel price will be charged. This also applies in case of late arrival or early departure.

Cancellation conditions

Bookings can be canceled free of charge up to 89 days before arrival.
Between 89 and 30 days before arrival, costs amounting to 30% of the travel price will be charged.
For a cancellation up to 30 days before arrival, the hotel may charge 80% of the price.
In case of no-show without cancellation or early departure, we charge 100% of the agreed price.
Cancellations are only accepted in writing and with mutual confirmation.

We recommend that you take out a travel cancellation insurance to avoid high cancellation costs.

The customer's right of withdrawal expires if he does not exercise his right of withdrawal in writing to the hotel by the agreed deadline, unless there is a case of delay in performance by the hotel or impossibility of performance for which the hotel is responsible.
If rooms are not used by the customer, the hotel must credit the income from re-renting the rooms as well as the expenses saved.
The customer is free to prove that no damage has occurred or that the damage incurred by the hotel is lower than the demanded lump sum.
The hotel recommends taking out travel cancellation insurance including protection in case of early departure. The protection applies if the trip cannot be started due to an unexpectedly serious illness (medical certificate required) or an accident of one of the booked persons or a close relative.

Hotel withdrawal

If a customer's right of withdrawal within a certain period has been agreed in writing, the hotel is entitled to withdraw from the contract within this period if inquiries from other customers about the contractually booked rooms exist and the customer does not waive his right of withdrawal upon inquiry by the hotel.
If an agreed advance payment is not made even after the expiry of a reasonable grace period set by the hotel with a threat of refusal, the hotel is also entitled to withdraw from the contract.
Furthermore, the hotel is entitled to withdraw extraordinarily from the contract for a justified reason, for example if - force majeure or other circumstances not attributable to the hotel make the fulfillment of the contract impossible:

Rooms are booked under misleading or false indication of essential facts, e.g. regarding the person of the customer or the purpose;
the hotel has justified reason to assume that the use of the hotel service may endanger the smooth business operation, safety or reputation of the hotel in public, without this being attributable to the hotel's sphere of control or organization.
If there is a violation of the scope of application paragraph 2.

The hotel must inform the customer immediately about the exercise of the right of withdrawal.
In case of justified withdrawal by the hotel, the customer has no claim for damages.

Room provision, handover and return

The customer does not acquire a claim to the provision of specific rooms.
Booked rooms are available to the customer from 4:00 p.m. on the agreed day of arrival.
Exception: On main arrival and departure days, delays may occur. The customer has no claim to earlier provision.
On the agreed day of departure, the rooms must be vacated and made available to the hotel no later than 10:00 a.m. Thereafter, the hotel may charge 50% of the full lodging price (list price) for additional use of the room until 6:00 p.m., and 100% from 6:00 p.m. The customer is free to prove that the hotel has suffered no or significantly lower damage.

Liability of the hotel

The hotel is liable with the care of a prudent businessman. This liability is limited in the non-performance-typical area, however, to defects in performance, damages, consequential damages or disturbances that are due to intent or gross negligence of the hotel. Should disturbances or defects in the hotel's services occur, the hotel will endeavor to provide remedy upon knowledge or immediate complaint by the customer. The customer is obliged to contribute what is reasonable to him to remedy the disturbance and minimize possible damage.
For items brought in, the hotel is liable to the customer according to legal provisions, up to one hundred times the room price, maximum €3,000, as well as for money and valuables up to €750. Money and valuables can be stored in the room safe or hotel safe. The hotel recommends making use of this possibility. Liability claims expire if the customer does not immediately notify the hotel upon becoming aware of loss, destruction or damage (§ 703 BGB). Liability claims also expire if the customer does not keep the room or balcony door locked and valuables can be easily stolen for this reason.
The statutory provisions apply for the unlimited liability of the hotel.
If a parking space in the hotel garage or on a hotel parking lot is made available to the customer, even for a fee, no custody contract is concluded thereby. The hotel is not liable for loss or damage to motor vehicles parked or maneuvered on the hotel premises and their contents, except in cases of intent or gross negligence. This also applies to vicarious agents of the hotel.
Wake-up calls are carried out by the hotel with the utmost care. Claims for damages, except in cases of gross negligence or intent, are excluded.
Messages, mail and goods shipments for guests are handled with care. The hotel assumes delivery, storage and – upon request – forwarding for a fee. Claims for damages, except in cases of gross negligence or intent, are excluded.

Final provisions

Changes or additions to the contract, acceptance of the application or these terms and conditions for hotel accommodation should be made in writing. Unilateral changes or additions by the customer are invalid.
Place of performance and payment is the registered office of the hotel.
Exclusive place of jurisdiction – also for check and bill of exchange disputes – in commercial transactions is the registered office of the hotel. If a contracting party meets the requirements of § 38 paragraph 1 ZPO and has no general place of jurisdiction in Germany, the place of jurisdiction is the registered office of the hotel.
German law applies.
If individual provisions of these general terms and conditions for hotel accommodation are invalid or void, the validity of the remaining provisions shall not be affected. Otherwise, the statutory provisions apply.