Rooms, Amenities & Services
What types of rooms are available, and how large are they?
We offer a range of family rooms, family apartments and family chalets—from compact one-room family rooms to spacious five-room family apartments. Depending on the category, our accommodations offer approximately 18 to 85 m² of space and are designed for families of different sizes.
What basic amenities are included in the family rooms and apartments?
Basic amenities include a bathroom with shower and toilet, a hairdryer, TV, Wi-Fi, baby amenities, a baby monitor, a changing table and a kettle. Depending on the category, additional features such as a balcony, refrigerator, microwave, kitchen or sauna may also be included.
Is there a minibar?
There is no traditional minibar in our rooms. However, a refrigerator is available in some room categories.
Is there a coffee machine and kettle in the room?
A kettle is included in the room amenities. A coffee machine is not part of the standard amenities. Our organic coffee and tea bar is available at the hotel from 7:00 a.m.
What baby and child amenities are available in the room?
For our youngest guests, we provide items including a cot with a waterproof mattress protector, a high chair or booster seat, changing supplies, a diaper pail, a kettle, a toilet seat insert and a step stool. You can also borrow bottle warmers, baby monitors, steam sterilizers, baby baths, potties, strollers, buggies and child-carrier backpacks from us.
Can we book a family room with separate sleeping areas?
Yes, we offer numerous two-, three-, four- and five-room family apartments and chalets with separate areas for parents and children. Depending on the category, separate children's rooms, bedrooms and living areas are available.
Are there rooms with a kitchen or kitchenette?
Yes, in selected categories. Some apartments have a kitchenette or a fully equipped kitchen. Many other categories offer at least a refrigerator and/or microwave. The amenities included depend on the room category you book.
Are the rooms air-conditioned?
Not all rooms are air-conditioned. Air conditioning is available in selected categories, including several Swiss stone pine chalets. If air conditioning is important to you, please mention this when making your inquiry.
Are there allergy-friendly rooms or rooms without carpet?
Our carpets and bedding are allergy-friendly. If you need a room without carpet or any special amenities, please contact us before booking so we can check which category would be suitable for you.
What bedding and blankets are available for guests with allergies?
If you have any special requirements regarding bedding or blankets, please let us know before you arrive. We will be happy to check what we can offer for your stay.
Can the rooms be completely darkened?
This depends on the room category. Several of our newer rooms and apartments, particularly those by the swimming pond, have blackout blinds in every room. If complete darkness is important to you, we will do our best to take this into account when you make your inquiry.
Can I request a specific apartment?
Yes, absolutely. We will do our best to accommodate your request at no extra charge. However, we cannot guarantee a specific room or apartment.
Is free internet available?
Yes, Wi-Fi and internet access are available free of charge.
How often are the rooms cleaned?
Room cleaning is included six times a week.
Can I do laundry at the hotel?
Yes, a washing machine and tumble dryer are available for a fee in our guest laundry room.
What happens to lost property?
If you realize after your departure that you have left something behind, please contact us. We can send any items we find to you for a packaging and shipping fee of €10. As a small thank-you, we will give you a €10 voucher for your next stay.
